Delivery Information

• Fast and free delivery to UK Mainland
• Please provide a mobile number at checkout for courier contact
• Delivery to the main entrance/front door only
• Delivery window: 8am – 8pm (Monday to Saturday)
• Ensure your address is correct to avoid delays

Assembly & Packaging

• Delivered flat-packed for safe and convenient transport
• Self-assembly required with clear, illustrated instructions included
• Made from high-quality MDF/Chipboard with a stylish high gloss finish

Returns & Damage Policy

• Report missing or damaged parts within 48 hours of delivery
• 30-day return policy—item must be unassembled and returned in original packaging
• Photo proof required for any damage claims

Delivery Exclusions

Unfortunately, we do not deliver to the following areas:

• Scottish Highlands
• Northern Ireland
• Off-shore Islands including Jersey & Channel Islands

Contact Details

Please leave a mobile contact number at checkout (in notes) as this is necessary for the couriers to contact you in order to arrange delivery.

Delivery

Delivery is FAST & FREE to UK Mainland postal codes. Upon receiving your order details, we will forward your details onto the independent courier company. The couriers will then contact you to advise on delivery and they will provide you with tracking information.

All deliveries will be made to the main communal door of the building or the front door of the home. The couriers will NOT be held responsible for taking any items any further unless agreed otherwise.

Please note this is an all-day delivery service between 8am – 6pm (Monday – Friday) to the door only. We cannot allocate delivery dates or times. Please ensure that you leave your correct address on checkout to avoid delay in delivery.

IMPORTANT NOTICE

Once your items have been delivered, please inspect for any damages BEFORE signing for anything. If there happens to be any missing parts or damaged parts, please write this down on the delivery note or contact us within 24 hours.

DELIVERY TO SURCHARGE POSTCODES CAN DELAY DELIVERY TIME BY UP TO 3 WEEKS.

ZONE A

RH-LD-LL-SS-IP-CO-NR-LA-KA-SY-SN-TD-SN-SP-ME11-ME12-SA-PO-BN-TN-CT-BA-SO-CA – (may take up to 5-7 working days) additional delivery surcharge charge of £40

ZONE B

PA-FK-KY-PH-DG – (may take up to 10 working days) additional delivery surcharge charge of £50

ZONE C

TR-PL-TQ-EX-TA-DT-AB-IV-BH-DD-KW – (may take up to 15 working days) additional delivery surcharge charge of £60

If your postcode falls into any of the zones above, please search for item number 224347636903 & make payment for the relevant zone.

Order won’t be dispatched until the delivery charge is paid.

WE DO NOT DELIVER TO

Scottish Highlands, ANY Off-Shore Islands, this includes Northern Ireland, Jersey, Channel Islands etc.

Returns policy

Please contact us within 48 HOURS after the delivery of your items to report any damaged or missing items. Returns are accepted 30 days from the day of delivery.

Items must be returned flat packed, in the original packaging, and in the same condition in which it was delivered. This must be unassembled and with no attempts at being built.

Damaged Goods

in the unlikely event that you receive damaged items, please contact us within 48 HOURS of delivery. An inspection with images will be necessary for proof of damage. If the inspection shows that the item was damaged during delivery then replacement parts can then be processed within the next working days, or a refund can be requested, which can take up to 3-5 working days. If we find that the items were damaged during assembly then a refund cannot be issued but you can contact us and replacement parts can be provided, depending on the circumstances.

IT IS THE BUYERS REPONSIBILITY TO REPORT ANY MISSING ITEMS OR DAMAGES TO THE PRODUCTS.

Feedback

We strive upon providing you with the best quality items and the finest customer service. Acting upon feedback is a top priority in our company and positive feedback is highly appreciated after your delivery is complete. In the unlikely event, that something does go wrong then please contact us and our team will get back to you to help resolve any issues minus the hassle, avoiding the need to leave any negative feedback or open any cases.